Job Title: Executive & Communications Assistant
Location: Wigan / Hybrid
Hours: Full-time (35 hours per week)
Salary: £25,000 – £28,000 p/a (dependent on experience)
Contract: Permanent
Reports to: Ellie Palma-Cass, CEO
About EPiC HOPE CIC
EPiC HOPE is a suicide prevention, intervention, and postvention organisation serving Wigan and Leigh. Our mission is simple but vital, to prevent suicide, provide compassionate crisis support, and nurture hope in our communities.
We believe that everyone deserves to feel seen, heard, and supported through life’s most difficult moments. Our work spans prevention, intervention, and postvention, offering support at every stage of someone’s journey:
We’re a small, values-led team with a big vision, to create communities where suicide is no longer an option and hope feels within reach for everyone.
At EPiC HOPE, we care deeply about authenticity, compassion, and connection. We’re passionate about people, driven by lived experience, and proud to do things differently.
Purpose of the Role
The Executive & Communications Assistant will work closely with the CEO to provide high-level administrative, creative, and organisational support. This role is at the heart of EPiC HOPE’s day-to-day operations, ensuring our communications are compassionate and professional, our systems are organised, and our CEO can focus on strategic leadership.
The ideal person will be highly organised, adaptable, and confident managing varied tasks, from diary management and inbox coordination to designing social media content and capturing stories of hope.
About You
You’re someone who thrives on variety, organisation, and making things happen. You can switch easily between professional communication and creative content creation, and you love being the person who keeps everything running smoothly. Most importantly, you care deeply about people, purpose, and creating hope.
Rewards & Benefits
At EPiC HOPE, we’re a small, purpose-driven team that prioritises people — whether it’s those we support or those we work alongside. We know that working in community and mental health settings can be emotionally demanding, and we are committed to supporting your wellbeing and growth throughout your journey with us.
As part of your role, you’ll benefit from:
We want you to feel proud of your work and supported as your whole self, not just your job title.
Key Responsibilities
Person Specification
A = Application / S = Supporting Statement / I = Interview / R = References
| Qualifications/Training | Essential | Desirable | Evidence |
| GCSE Grade C (or Grade 4+) or above in English and Maths (or equivalent qualification) | ✔ | A | |
| Qualification or training in administration, business support, communications, or marketing | ✔ | A | |
| UK-recognised marketing qualification (e.g. CIM, IDM, or equivalent) | ✔ | A | |
| Training in safeguarding, data protection, or confidentiality | ✔ | A | |
| Design or digital media training (e.g. Canva, Adobe Creative Cloud) | ✔ | A | |
| Experience | Essential | Desirable | Evidence |
| Experience providing PA, executive assistant, or administrative support to senior staff | ✔ | S, I, R | |
| Experience managing diaries, inboxes, and correspondence professionally | ✔ | S, I | |
| Experience creating marketing or social media content for an organisation | ✔ | S, I | |
| Experience writing or proofreading reports, newsletters, or public communications | ✔ | S, I | |
| Experience using Microsoft 365 and digital tools (e.g. Teams, SharePoint, Excel, Canva) | ✔ | I, R | |
| Experience within a charity, mental health, or community setting | ✔ | S, I | |
| Experience coordinating projects or campaigns from start to finish | ✔ | S, I | |
| Knowledge and Skills | Essential | Desirable | Evidence |
| Excellent written and verbal communication skills | ✔ | I, R | |
| Strong organisational and time management skills | ✔ | I, R | |
| Ability to manage multiple priorities and meet deadlines | ✔ | I | |
| Creative design skills with an eye for detail and brand consistency | ✔ | S, I | |
| Competent in creating engaging digital content (graphics, video, photography) | ✔ | S, I | |
| Understanding of safeguarding, confidentiality, and data protection principles | ✔ | S, I | |
| Knowledge of social media trends and audience engagement techniques | ✔ | S | |
| Understanding of the voluntary, community, or mental health sector | ✔ | S | |
| Personal Attributes | Essential | Desirable | Evidence |
| Compassionate, empathetic, and aligned with EPiC HOPE’s mission and values | ✔ | I, R | |
| Adaptable and comfortable working in a fast-paced, varied role | ✔ | I | |
| Able to work independently and use initiative | ✔ | I, R | |
| Professional, discreet, and emotionally intelligent | ✔ | I, R | |
| Creative, enthusiastic, and confident using technology | ✔ | I | |
| Commitment to inclusion, accessibility, and co-production | ✔ | I | |
| Passion for mental health, wellbeing, and community impact | ✔ | I |
Candidate Guidance and How to Apply
At EPiC HOPE CIC, we are committed to creating an inclusive, equitable, and compassionate working environment where people from all backgrounds feel welcome. We particularly encourage applications from those with lived experience of the refugee or asylum process, as well as individuals from underrepresented communities.
For informal enquiries about this role or the recruitment process, please contact: HR@epichope.org.uk
How to Apply
To apply for the RISE Coordinator role, please submit the following by email to HR@epichope.org.uk:
If you require this information in a different format or need any reasonable adjustments during the recruitment process, please let us know.
Key Dates
Before You Start
If you are successful, your offer will be subject to:
We will also ask you to complete a basic health and onboarding questionnaire so we can support your wellbeing in the role.
